Position Details
- Position Title: Associate Application & System Engineer
- Position Type: Full Time
- Department: RSG
- Reports to: RSG Manager, IDC
- Job Location: Hyderabad
- This job requires to work in Night Shift; no work from home; no remote; no hybrid
Academic Qualification & Experience
- B.E / B.Tech / MCA / B.Sc. (Computers) or any related technical discipline
- Equivalent hands-on experience will also be considered
- Certification in System Administration (Red Hat) is an added advantage
Experience
- 0 to 2 years of relevant experience
Job Summary
- The Application & System Engineer will be responsible for supporting, maintaining, and monitoring SaaS applications and underlying infrastructure across Linux and Windows environments.
- This role involves managing application servers such as Apache Tomcat, troubleshooting system and network issues, and ensuring high availability and performance.
- The engineer will work closely with cross-functional teams to support deployments, resolve incidents, and maintain system reliability.
Key Responsibilities:
- Deploy, maintain, and support SaaS applications in a data center environment
- Perform daily log analysis and periodic security audits
- Provide timely support for customer-reported and internal IT issues
- Analyze system and application logs to identify and troubleshoot issues before escalating to the R&D team
- Assist in application installation, configuration, and customization
- Manage hosted applications and collaboration tools
- Provide technical support for Linux, Windows, and network-related issues
- Handle backup and recovery operations
- Prepare and maintain documentation for processes, policies, and support activities
- Support application validation and quality assurance testing
- Assist QA teams in testing new releases and enhancements
- Participate in new product release activities, including customer flow testing
- Work in on-call rotation, including nights, weekends, and holidays
- Collaborate with global teams across multiple time zones
- Perform additional responsibilities as required to ensure high-quality service
Required Skills:
- Basic to intermediate experience in Linux and Windows system administration
- Hands-on experience in installing, configuring, and managing Apache and Tomcat servers
- Exposure to Linux shell scripting and task automation
- Familiarity with monitoring tools such as Nagios, MRTG, iDRAC, or IPMI
- Experience working with virtual environments (VMware)
- Basic understanding of Cisco firewall configuration and management
- Knowledge of ITIL processes and practices
- Working knowledge of SQL Server, Oracle, or other RDBMS (ability to execute DB scripts)
- Exposure to Docker, Jenkins, and Ansible for deployment and automation
- Willingness to work in EST and PST shifts
- Strong communication skills with a service-oriented mindset
