Frequently Asked Questions

Find quick answers to common questions about our application.

General Usage

What is CallTracker Pro used for?

CallTracker Pro is primarily designed to manage and analyze your device's call history. It allows you to filter, view statistics, and export detailed reports (in PDF or Excel format) of your incoming, outgoing, and missed calls over specified time periods.

Can I track SMS messages with the app?

Yes, if you grant the necessary SMS permissions during installation, the app can integrate SMS data into your reports and history view, allowing you to track communication logs comprehensively.

How do I generate a report?

Inside the application, navigate to the 'Reports' section. Select the start and end dates for your desired range, choose the output format (PDF or XLS), and press 'Generate'. The file will be saved to your device's local storage.

Reverse Lookup and Caller ID

How accurate is the Reverse Phone Number Lookup?

The lookup feature utilizes multiple public and licensed data directories. While it is highly effective at identifying business numbers, spam risk scores, and general location/carrier data, we cannot guarantee 100% accuracy, especially for private or recently changed numbers.

Why doesn't the lookup show the person's name?

Due to strict data privacy regulations (like GDPR and CCPA), we cannot display the personal names associated with non-publicly listed numbers. The tool provides carrier, location, and spam identification, which is typically sufficient to decide whether to return a call.

Privacy and Security

Is my Call Log data stored on your servers?

No. Your call logs and contact details are processed and stored locally on your device only. We do not transmit, store, or access this sensitive data on our cloud servers. Our commitment to local processing is detailed in our Privacy Policy.

What data is sent to your servers?

We only transmit anonymized data, such as crash reports, aggregated usage statistics (which features are popular), and the phone numbers entered for the reverse lookup feature (stripped of all personal identifiers).

How do I remove all my data from the app?

Since your data is stored locally, simply uninstalling the CallTracker Pro application from your device will permanently remove all associated data files and settings created by the app.

Still Need Help?

If your question wasn't answered here, please don't hesitate to reach out to our dedicated support team.

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